Are only positive ratings sent to Google?

No — every guest is invited to leave a Google review without cherry-picking, while low ratings are also handled internally.

How do I get alerted about low ratings?

They appear in your dashboard instantly, with an email alert to the owner when needed.

Can I contact an unhappy customer?

Yes — their available, permitted data is shown to you, and you can send a discount or gift card to address the experience.

When is feedback requested from the customer?

Automatically after every order or visit — so the note reaches you while it's still fresh.

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Reviews & Reputation

Hear guest feedback before it becomes a reputation problem

After every order the customer gets a quick rating — low ratings reach you internally right away so you can act, while every guest stays invited to share their experience on Google.

Feedback management benefits

Rating after every order

An automatic feedback message after each experience — real notes reaching you while they're fresh.

Instant owner alerts

Low ratings (1–3 stars) appear in your dashboard and email-alert you the moment they arrive.

Reach out to the customer

View the customer data available and permitted — and contact them to address the experience directly.

Built-in recovery

Send a discount or gift card to an unhappy customer — turn a bad experience into a second chance.

Google reviews for all

Every guest is invited to leave a Google review — a reputation that grows transparently, without cherry-picking.

Satisfaction reports

Average ratings and recurring complaint reasons — data that keeps improving your experience.

How it works

Enable automatic feedback — a rating message reaches the customer after every order or visit.

Low ratings are stored internally and alert you instantly — you reach out, resolve, and compensate.

Track average satisfaction and recurring complaints — and fix operations before issues escalate.

FAQ

Are only positive ratings sent to Google?: No — every guest is invited to leave a Google review without cherry-picking, while low ratings are also handled internally.
How do I get alerted about low ratings?: They appear in your dashboard instantly, with an email alert to the owner when needed.
Can I contact an unhappy customer?: Yes — their available, permitted data is shown to you, and you can send a discount or gift card to address the experience.
When is feedback requested from the customer?: Automatically after every order or visit — so the note reaches you while it's still fresh.

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