Does the customer need an app?

No — they order straight from the phone browser, or from your branded app if you have one enabled.

How does the team know the customer arrived?

Via arrival confirmation from the customer's phone, or by scanning a code at the pickup point — per your setup.

Takeaway is collected inside the branch; drive-thru is handed to the customer in their car without stepping out.

Yes — enable it for branches with a drive lane or a suitable outdoor pickup point.

Customers order from their phones before arriving and confirm arrival at the pickup point or window — orders handed to the car within minutes.

Customers place their order before arriving — prepared and handed over within minutes of arrival.

Customers signal arrival from their phone or scan a code at the point — handover happens right on time.

An extra ordering channel running parallel to dine-in and takeaway — more capacity without indoor congestion.

Electronic payment at order time or pay-on-collection — per your restaurant's settings.

Every drive-thru order earns the customer loyalty points — the same rewarding experience across all channels.

One menu update reflects on dine-in, takeaway, delivery, and drive-thru together.

Enable the drive-thru channel in the dashboard and set the branches and pickup points.

The customer orders from their phone before arriving and confirms arrival at the pickup point or window.

The order is prepared and handed to the car — with live order status in your dashboard.

Does the customer need an app?: No — they order straight from the phone browser, or from your branded app if you have one enabled.
How does the team know the customer arrived?: Via arrival confirmation from the customer's phone, or by scanning a code at the pickup point — per your setup.
How is it different from takeaway?: Takeaway is collected inside the branch; drive-thru is handed to the customer in their car without stepping out.
Can it be enabled for select branches only?: Yes — enable it for branches with a drive lane or a suitable outdoor pickup point.

Book a free demo and see how Qoodz helps you increase orders and improve the guest experience.